Returns & Exchanges


We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we'll gladly accept the return of unused/unworn items.


IMPORTANT


In order for your return to be valid, YOU MUST NOTIFY US OF YOUR INTENT TO RETURN PRIOR TO SHIPPING THE ITEM BACK. Failure to do so will risk the items being lost, and your return will not be accepted. Parcels from customers who did not notify us will not be accepted and will be returned to you. ANY COSTS INCURRED (INCLUDING CUSTOMS DUTIES AND TAXES) DUE TO FAILURE TO FOLLOW THE RETURN INSTRUCTIONS provided by us via email or herein shall be deducted from the refund or credit amount.


Return Policy


  • Returns and exchanges must be initiated within 14 days of receiving your order and items must be received by TIEMCO within 45 days from the date of purchase, barring any customs-related delays for returns from outside Japan.
  • All returned items must be in their new and original condition: unused, not hemmed, unwashed, unworn, and with tags attached.
  • All accessories and items originally accompanying the product (such as cases, user manuals, spare parts) must also be returned.
  • Returns or exchanges of discounted items are accepted unless otherwise specified as not allowed in individual campaigns.
  • Returns that do not meet the above requirements will not be accepted.
  • If your final purchase amount is below the free shipping threshold after returning a product, the original shipping costs will be deducted from the refund. However, if you choose to be refunded via store credit, we won’t deduct the original shipping costs. We reserve the right not to issue store credit for cancellations before shipment.

How to Return/Exchange


  • For exchanges:Please place a new order for your desired item while we process a refund for your returned order.
  • Initiate a Return/Exchange
    • Within 14 days of receiving your order, please follow below steps to submit return requests:

Order placed when you were logged in:

  1. Log in to your Account.
  2. Go to Order History
    and click on
    View all    .
  3. Under Order History, find the order that you want to return and then click on Return and Refund. Please note Return and Refund button will become unclickable when the return window is closed.
  4. Select the item(s) that you want to return and choose a return reason.
  5. Click on Returns & Exchanges Policy, confirm your return request fulfils the return conditions, then click Agree.
  6. Click on Submit Request.

Order placed as guest:

  1. Go to My account, fill in Order number and Order Email, then click Check Status. Under Order Summary, click on Return & Refund.
  2. You will land on Guest Return Request Page.
  3. Enter the required information.
  4. Click on Returns & Exchanges Policy, confirm your return request fulfils the return conditions, then click Agree.
  5. Click on Submit Request.

After receiving your return request, we will review the eligibility. Once your return request is accepted, you will be notified via email.

  • Package the Item(s)
    • Pack your item(s) and invoice into a bag or box.
  • Select Shipping Method
    • Use any courier service that offers tracking and signature on delivery to send the parcel back within the specified time to the following address:

-------------------------

TIEMCO Shipping & Warehouse

Higashi-Narashino 7-6-5


275-0001

Narashino-shi

Chiba

Japan

+81-047-473-9000


-------------------------

    • On the air waybill please include your invoice number and note "Return shipment to Japan".
    • All costs in relation to costs of returns/exchange shall be borne by you. We can also arrange for return shipping labels and pick up for you if you prefer, and we will deduct the return shipping costs from your refund amount.
  • Send return tracking number

    • Prepare a photo or scanned copy of the return invoice/receipt and the tracking number to tiemco@lingble.com.

  • Refund Process
    • If you have an account, login here
    • You may choose to receive your refund in the original form of payment or as store credit.
    • Once we receive the returned item(s), your refund will be initiated within 1-2 business days.
    • Refunds in the original form of payment may take up to 10 business days to show up on your account due to varying processing times between payment providers. If you do not receive your refund after 10 business days, please contact customer service via tiemco@lingble.com or live chat and they will gladly assist you.